ENHANCING EMPLOYEE PERFORMANCE THROUGH TRAINING: A THEORETICAL EXPLORATION OF SOCIAL EXCHANGE THEORY
DOI:
https://doi.org/10.55197/qjssh.v6i3.706Keywords:
employee performance, training, social exchange theory, organizational performanceAbstract
This theoretical paper explores how employee performance can be enhanced through training, using Social Exchange Theory (SET) as a guiding perspective. It contends that employees are more likely to improve their skills and overall performance when exposed to diverse, inclusive, and well-organized training programs that not only build their competencies but also promote job satisfaction and contribute to organizational progress. SET views training as a reciprocal process where employees assess both the benefits and potential drawbacks of participating. Yet, beyond financial or material exchanges, training also nurtures trust, encourages collaboration, and fosters long-term commitment between employees and their organizations. Beyond explaining the foundational principles of SET, this paper provides deeper insights into the practical challenges of implementing effective training initiatives within organizational environments, with a specific focus on Nigeria. Existing research highlights numerous obstacles to effective training delivery, including political instability, bureaucratic rigidity, corruption, outdated technology, and issues related to cultural diversity, these factors often weaken employee engagement, limit the success of training programs, and hinder overall organizational performance. To address these persistent challenges, this paper recommends further research into the internal dynamics of organizational training systems and how SET can be applied to discourage arbitrary managerial behaviors. It emphasizes the importance of adopting fair, transparent, and meaningful training practices that prioritize employee development as a long-term investment rather than a short-term obligation. By doing so, organizations can better achieve the objectives of SET, strengthening both employee performance and sustained organizational growth.
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