• ANNA ROSTOMYAN Faculty of Romance and Germanic Philology, Yerevan State University, Yerevan, Armenia.
  • ARMEN ROSTOMYAN Faculty of Physics, Yerevan State University, Yerevan, Armenia.
  • SVETLANA SOHN Marketing Department, Wilhelm Merton School, Frankfurt, Germany.


human resources, recruitment, interaction, management, emotions, emotion regulation


Business environment increasingly grows complex where human resources become the only sustainable source of competitive advantage for any management, be it top executive or middle sector management. When speaking about personnel management, we chiefly speak about human resources, who are not devoid of emotions. The task of a professional manager is to foster a healthy working atmosphere. Communication here comes to the forefront, which is mainly being treated as a process largely based on the mental world of the speakers, where emotions have a great output and as communication largely relies on the interpretive power of the speaking partners; hence, good and proficient managers ought to give a strong emphasis and attention to the management of emotions, and we all should have to appreciate the irreplaceable role of emotions in interpersonal relations at workplace as well. This actually has a great impact not only on the relations between the manager and employee, but also on the whole team of the managed group and eventually the whole company. The present paper looks for efficient ways for healthy and successful human resources management, by means of providing illustrative examples, case studies and a detailed analysis of them all in all to put a light on the gaps in current management perception.

Author Biographies

ANNA ROSTOMYAN, Faculty of Romance and Germanic Philology, Yerevan State University, Yerevan, Armenia.

Dr. Anna Rostomyan holds a PhD in English Cognitive Linguistics. She was awarded her PhD degree back in 2013 in tight collaboration with the University of Fribourg (Switzerland), University of Osnabrück (Germany), SRH Hochschule Berlin (Germany) and Yerevan State University (Armenia). She was the HR manager at “Porsche Center Yerevan”. She also worked as recruitment consultant and communications expert at “Armeconombank” OJSC in Armenia. Her recent book “Business Communication Management: The Key to Emotional Intelligence” was published in Germany. She is an independent researcher specializing in communications.

ARMEN ROSTOMYAN, Faculty of Physics, Yerevan State University, Yerevan, Armenia.

Dr. Armen Rostomyan holds a PhD in Physics from the Faculty of Physics, Solid State Physics Department, Yerevan State University (Armenia). He mainly specializes in the field of X-Ray Optics, especially X-Ray monochromators and resonators. He has worked for such prominent Physics establishments as DESY (Deutsches Elektronen-Synchrotron) Hamburg, Germany, Spring-8, Kyoto, Japan and Yerevan State University. As for the business sector, he also worked for “Mercedes-Benz” in Armenia as the Spare Parts Department Manager. Currently, he is the After Sales Director at “Porsche Center Yerevan”, the official importer of Porsche AG in Armenia. He also owns his personal company “ArmenOil” – automotive oil and lubricants importer to Armenia.

SVETLANA SOHN, Marketing Department, Wilhelm Merton School, Frankfurt, Germany.

Svetlana Sohn graduated from school and with a child got her first professional training as an Office Manager. Then she expanded her qualifications as a state certified Business Manager. With the major subjects in Marketing and Personnel Management, she gathered her work experience in the branches of further education, as well as in the industrial sector. For several years, she has been active in HR services and is now actively developing new workplace models for mothers, as well as new concepts on in company training development. As a mother of 3 children, she focuses on the holistic family-work balance concept.


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How to Cite

ROSTOMYAN, A., ROSTOMYAN, A., & SOHN, S. (2021). THE ROLE OF EMOTIONS IN HUMAN RESOURCES MANAGEMENT. Quantum Journal of Social Sciences and Humanities, 2(2), 74–89. Retrieved from