SYSTEMATIC LITERATURE REVIEW: TECHNOLOGY ACCEPTANCE, EMPLOYEE MOTIVATION AND TECHNOSTRESS IMPACT
DOI:
https://doi.org/10.55197/qjssh.v6si2.1001Keywords:
technostress, Technology Acceptance Model (TAM), X and Y motivation theory, work motivation, technologyAbstract
The COVID-19 pandemic has led to significant changes in work environments, with a growing dependence on technology. However, these swift changes have left many workers feeling underprepared and lacking the necessary skills to navigate new technologies effectively. This scenario adversely affects employee motivation and brings to light the concept of technostress the pressure employees feel as they attempt to learn, utilise, and adapt to advancing technology. Technostress often weighs heavily on employees, mainly due to their lack of familiarity with new tools. This research investigates the Technology Acceptance Model (TAM) in conjunction with the Theory of Work Motivation X and Y. In support of this, the researcher conducted a systematic literature review (SLR) examining 77 local and international journals exploring technology acceptance and employee motivation. The study aims to reveal how employees perceive technological acceptance and their motivation levels. The results highlight three categories of acceptance among employees: entirely positive acceptance, entirely negative acceptance, and a combination of both, shaped by particular job needs and functions. Nevertheless, most findings indicate that employees typically accept technology negatively and positively. Regarding work motivation, most results imply that motivation increases when technology acceptance is positive and decreases when acceptance is negative. The study concludes that employee acceptance of technology varies. Employees acknowledge two distinct attitudes towards acceptance of technology, which is regarded positively when it aids in work and does not cause technostress. In contrast, technology is perceived negatively when it is complicated, challenging to use, unsafe, and adds to technostress, resulting in reduced motivation.
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